Team Philosophy

Allow us to introduce ourselves: We are the Coaches of Team MJV.

Our team philosophy comes not only from providing basic needs to our team — like paychecks, benefits and opportunities — but also involves an even higher calling.  We coach team members to act on their intrinsic motivation, provide fairness between all members, and make sure our team is rewarded and recognized consistently and constantly.  Coaching versus Managing at MJV is the foundation of our business success.  Coaching new team members through basic training, personal enrichment and adapting to our customers' workplaces not only provides for lower turnover but reduces the learning curve for new team members, hence allowing for a seamless transition with staff changes.  In the end coaching is much easier and more effective than managing.  The majority of new employees for any company want to help others and find meaning in what they do.  It is very difficult to have meaning in life without meaningful work; our Coaches understand this and are committed to recognize this daily in our Team MJV team members.

Coach Marc Vaughn, President and CEO

People that believe “nice guys finish last” most likely haven’t met Marc Vaughn. The Founder and Executive Officer of MJV Group, Inc. has built a business around being honest, likable and trustworthy while remaining aggressive in a field of fierce competition. Marc, instilled with these time honored values at an early age, began his quest as an entrepreneur while finishing a double major degree in finance and consumer affairs from Purdue University. While working his way through college with multiple low-wage positions, Marc learned of much frustration from managers with their custodial staffs. He recognized a need to change the way companies operate the cleaning of their facilities. He militated for change in the industry delivering to customers a more efficient healthier and less expense means to clean their buildings. Not only did he offer them a commitment that his methods would be more successful he made sure that the change was discreetly performed with only positive influences. Marc has found a way in their ever changing world to lead, motivate and inspire or “Coach” his team to endless victories through manageable changes. His commitment to his community is obvious with years of working with youth, charitable organizations and several committee and board positions. He has focused MJV’s generosity to returning time and endless investments into communities that have supported the company. Ingenuity, excellence, commitment and trust are all powerful words that formed the foundation Marc Vaughn has built. These words all hold up the simple statement he has for the company, “Quality 24 hours a day”; that’s TEAM MJV’s mission and that’s his promise — you have his word on it!

Coach Rebecca Jones,  Vice President of Operations and Sales, Central Indiana

Personal: Rebecca lives in Indianapolis, Indiana with her husband and their two dogs.
Hobbies: Camping, golfing, reading, house renovations, walking my dogs, and spending time with my family and friends.
* Improve my understanding of our industry and our competitors. Get closer to our customers and find out what they need and value.
* Be a leader to team members by paying attention and demonstrating that I value what they have to say.
* Encouraging and inspiring team members to attain their own personal goals and reach their potential to help me become a better leader.
Rebecca graduated from Purdue University with a bachelor’s degree in Selling and Sales Management and a minor in Organization Leadership Supervision. She spent two years after college as a Business Service Consultant for Team MJV, before accepting a job with Aramark Uniform Services as an Account Executive. Two years after working at Aramark, Rebecca was promoted to Major Account Executive, where she worked with Account Executives to qualify and close new, mid-tier business. She also worked with the service team to build-out existing business by introducing and upselling new product lines. Her experience working with both sales and operations will be extremely helpful when working with Team MJV customers and team members. She is excited to be back at Team MJV and eager to grow and develop in her new career. 

Coach Roger Ford RBSM, Director of Operations and Training

Personal: Lives in Bringhurst, IN, with his lovely wife. He has one daughter and four wonderful grandchildren. Hobbies: Roger likes to go camping and fishing in his spare time. He enjoys spending time in the Great Smoky Mountains for fun and relaxation. Goals: Climb the ladder of success by developing and promoting others around you to achieve their full potential. Favorite Quote: "Never, Never, Never, Give Up!" Roger is currently Director of Operations for Team MJV and works closely with the Operation Coaches and management team. He has worked for Team MJV since April 1997. He has sold janitorial equipment and supplies, been responsible for training personnel and assisted in opening numerous accounts. Roger enjoys being involved with training and new account start-ups. He has attended and participated in several seminars, training programs, equipment shows, floor care, leadership and motivational workshops. Roger knows and understands that to be successful in our business, we need to equip our team with knowledge, skills, proper equipment, chemicals, leadership and empowers our managers to go out and get the job done. Roger believes we must surround ourselves with excellent leaders to continue to grow our business.

Coach Chris Scott RBSM, Building Service Consultant

Personal: Wife to Jim and mother of 3 girls.
Hobbies: Snowmobiling, Boating, Chauffer (with 3 kids you know what I mean)
Goals: Personal – Her goal in life has always been to make people happy and to put their happiness before hers. Chris wants to be remembered as a person that makes the difference in someone’s life.
Professional - She wants to earn your respect, treasure your friendship and give the best customer service she can.
Quote: “Successful people do the things that unsuccessful people are unwilling to do.” John C. Maxwell
Chris graduated from High School from Bremen, Indiana, and attended college at IVY Tech in South Bend. Since graduation her career path has lead her to jobs in banking, retail, promotions and sales. Chris started as an Account Executive with MJV in 2007 and has been involved with the Green Cleaning movement with MJV. Chris likes to think “out of the box” for each and every customer. Each customer has different needs and Chris is not happy until she can customize a cleaning program that will fill those needs with the best possible price.

Coach Mike White, Regional Business Coordnator, Central and Southern Indiana

Personal: Mike lives in Greenwood, Indiana with his wife, 3 kids and their 4 dogs.
Hobbies: Running, coaching, golfing, visiting wineries, and enjoying the beach.

• Learn and improve my understanding of the janitorial industry and our competitors in my region.
• Be a coach and mentor to team members by working with them in their personal development and goals.
• Be an encouraging leader and manager through leading by example and sharing my experience in service and operations.
• Enhance and develop communication and rapport with customers to further develop relationships within our business.

Mike graduated from Indiana University with a Bachelor’s degree in Education and a minor in Physical Education and Health. He also has a coaching certificate and has coached at all levels of basketball including middle school, high school, and AAU. Prior to joining the MJV team, he spent 20 years in the industrial laundry business working with rental and direct sale customers. He has worked as a District Manager, Area Service Manager, and an Area Vice President. Mike’s 20 years were spent in a management capacity with responsibilities in sales, operations, and service. During his tenure in the industrial laundry business, Mike has managed multiple states and over 80 employees in the Midwest area. His experience in service and operations will be very helpful as he takes on the role of Regional Coordinator for the Southern Region. He is excited to be at Team MJV allowing him to grow, learn, and develop in his new career.

Stacy McBride RBSM, Regional Business Coordinator, Central and North East Indiana

Personal: Stacy lives in Peru, Indiana, with her two daughters and she also has two step-children. Hobbies: I love to go camping, walking and spending time with my family and friends. Goals: To be a positive leader who empowers team members. I believe when you treat others with kindness, fairness and respect, they will want to do their best for you and that will shine for our customers to see. Favorite Quote: "When life gives you lemons; make lemonade!" Also, “Communication, communication, communication!” Stacy is an Operations Coach for the Northern Region. She comes to MJV with ten years of social service experience and management of not-for-profit agencies. She attended College at Northeast Texas Community College and Indiana University Kokomo, majoring in Communications and Psychology. Her experience working with the public and donor relations will be extremely helpful in working with our Team MJV customers. Stacy will be an asset with the growth and development of the Northern Region.

Cindy Ruckman, Regional Business Coordinator, NW Indiana and Michigan

Personal: Lives in Hebron, Indiana with husband and dogs. Raised 3 wonderful children together.
Hobbies: Showing dogs in AKC confirmation, gardening, and travel.
Goals: To be the best coach and team member possible.
To be able to develop structure, leadership, and mentoring through encouragement and positive support.
To have integrity in all interactions with customers and team members.
Cindy has 20 years of experience in the textile and customer service industry. Has achieved all her emergency management certification for the healthcare field and additional ones. Participated in Northwest Indiana emergency management district 1 training events. Sat on the emergency management board/team at a private hospital. Has earned her ICRA construction trades best practices awareness training certification. Worked in the healthcare EVS field the last 5 plus years finishing up as director of housekeeping. She has bloodborne pathogen and infection control training. Has written infection control policies and procedures and sat on the infection control board at a private hospital. Gone through diversity training, corporate compliance, regulatory compliance, adverse events training, instituted quality control measures in a healthcare environment and sat on quality control board. Have also instituted the use of PDCA’s with staff. Improved HCAHPS in a private hospital from 70.4% to 86.6%. Worked with biohazard control, linen services, and waste management. Has a working knowledge on CMS and EOC policies and procedure. Has gone through HVAP accreditation and JCAHO survey process. has written policies and procedures for them also. Basic hazcom and SDS training. Has training and experience in hard floor and carpet care.
I hope to continue to learn, meet, and exceeded all expectations. Every day is a learning experience and it’s all about what you take out of any given situation and how you move forward. I am exhilarated to take on the challenge. 

Goldie Ford, Chief Fun Officer and Team Member Resources

Personal: Lives in Bringhurst, IN, with her husband. They have one daughter and four wonderful grandchildren. Hobbies: Goldie enjoys photography, fishing, outdoors, reading, music and spending quality time with her family.

Goals: To continue to educate myself so that I can encourage others to be happy, have a positive life and work atmosphere. To be a strong team support assistant for our team members and coaches to lean on when extra assistance is needed is .

Favorite Quote: “If you learn from defeat, you haven't really lost!” Zig Ziglar Goldie has worked in the corporate office of MJV since November 2004. Her duties include payroll, timekeeping, office administration and team member resources. Goldie has also assisted in several new account start-ups allowing her to gain valuable knowledge on how our company operates. Goldie’s extended studies include photography, computer science and art. She is a member of the National Poetry Society, winning the Editor’s Choice Award in 2000.